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Your cittagames account connects to bKash, Upay and Bank Transfer so you can move funds without switching apps or calling support. Every route — deposit, withdrawal and transaction history — sits inside your account area, visible after you log in.
Adding funds starts from the cashier section of your account — the same screen you land on after login. We support bKash, Upay and Bank Transfer as deposit routes. Each method shows its own set of fields: account reference, amount and any confirmation step required by your wallet. Follow the exact fields displayed on screen; do not round or alter the reference number the cashier generates, as it links your wallet payment to your cittagames balance.
Log in and tap the deposit section in your account menu. The cashier loads with your available payment options listed.
Select bKash, Upay or Bank Transfer. Each option expands to show the fields and reference details you need to complete the transfer.
Type the amount within the range shown on screen. Copy the exact reference number provided — your wallet payment must carry it to match your account.
Complete the payment on your wallet or bank side. Once processed, your cittagames balance updates and the transaction appears in your account history.
Withdrawals follow a parallel path to deposits — open the cashier, switch to the withdrawal tab, and select the wallet or bank account you want the funds sent to. The account area shows the withdrawal methods currently open to your account. We ask that the wallet you withdraw to matches the one used for your most recent deposit; this is a standard account-ownership check, not an additional verification layer.
Inside the cashier, switch from deposit to withdrawal. The screen lists the methods available for your account at that moment.
Select bKash, Upay or Bank Transfer. Enter the destination account number or wallet number exactly as registered with that service.
Enter a figure within the minimum and maximum shown on screen. Amounts outside that range will not submit; adjust and try again.
After confirming, the withdrawal appears in your transaction history with a status label. Wait for it to update before raising a follow-up with support.
Certain account actions — including higher withdrawal amounts or a first Bank Transfer payout — may trigger an identity check step. When that step is required, your account area displays a prompt with the specific fields or document types requested at that point. We do not apply a single universal checklist; the fields shown depend on what your account record currently requires.
An identity check prompt appears in your account when a specific action requires it. The screen names the fields needed at that stage.
Submit only what the account area asks for. The required fields vary by account state; do not assume a standard document list applies.
After submission, a status label in your account shows whether the check is pending or complete. Avoid resubmitting while it is still under review.
If any field or instruction is ambiguous, open the support route in your account. An agent who can see your account status will give you a direct answer.
The methods below are the active banking routes on cittagames for Bangladesh accounts. Each one appears in the cashier when it is available for your account region. Availability may vary by account status and local eligibility — always check the cashier screen for the current state rather than assuming all options are open at every moment.
Bangladesh mobile wallet. Available on the deposit and withdrawal screens when your account region is supported. Use the reference number shown in the cashier for every bKash transfer.
Local mobile payment route. Select Upay in the cashier, follow the fields shown, and match your transfer reference to the one the cashier generates.
Direct bank-to-bank route for accounts that have completed relevant checks. The cashier displays the bank details and reference to use for each transfer.
Every deposit and withdrawal you make through bKash, Upay or Bank Transfer generates a reference on both sides — one in your wallet or bank statement, one in your cittagames transaction history. Keeping those two references aligned is how you resolve any query quickly, without waiting on a long support exchange.
The cashier assigns a reference to each transaction. Your wallet confirmation message carries a transaction ID from the wallet side. Note both at the time of transfer — they are the primary match point for any support query.
Your cittagames transaction history shows status labels: pending, processing or completed. A deposit stuck on pending for longer than the window described on the cashier page should be queried via support with both reference numbers ready.
The history section inside your account lists every cashier action in date order. Filter by deposit or withdrawal to narrow the view. Each row shows the method, amount and status — screenshot rows you may need to reference later.
For Bank Transfer, retain the bank's own payment confirmation alongside the cittagames reference. For bKash and Upay, the wallet's SMS or in-app confirmation paired with the cittagames reference is sufficient evidence for a support case.
Account security around banking starts with basic steps you control and extends to the checks we run on our side. Every time you use the cashier, confirm you are on cittagames — the exact domain — before entering any account details or initiating a wallet transfer. Phishing pages mimic legitimate cashier screens closely; the domain bar is the fastest check.
Always access the cashier through cittagames. Bookmark the address rather than following links in messages. The correct domain is the first and fastest safeguard against a fraudulent cashier screen collecting your wallet details.
We link withdrawals to the wallet used for your deposit. This ownership check means only the account holder's registered wallet receives payouts — it is a structural account protection, not a barrier to accessing your funds.
When your account reaches certain thresholds or requests a Bank Transfer withdrawal, an identity check may activate. The fields shown in your account are the authoritative list — do not share documents outside a secure, agent-initiated channel.
If a transaction record does not match your wallet receipt, open a support case directly from your account. Include both reference numbers. Our support team works from your live account data, which means queries reach the right handler without being redirected.
These are the banking questions we see most often from active accounts. If something specific to your transaction is not covered here, the support route inside your account is the right next step.
Your cittagames cashier shows bKash, Upay and Bank Transfer as deposit routes. The methods visible on your screen depend on your account region and current availability. Always check the cashier directly for the live list rather than assuming all three are open simultaneously.
The minimum deposit amount is displayed on the cashier screen when you select a payment method. We do not publish a fixed figure here because it can differ by method and account status. Open the cashier and select your preferred route to see the current minimum shown for that option.
First, check your cittagames transaction history for the deposit status label. If it shows pending, note the reference number from both the cashier and your bKash confirmation. If the status has not moved within the window described on the cashier page, contact support with both references ready.
Withdrawals are matched to the wallet used on your account for deposit. If you need to update your registered wallet, contact support through your account before submitting a withdrawal request. Sending to an unregistered wallet is not permitted as a standard account-security measure.
The identity check fields shown in your account area are the only authoritative list — we do not publish a universal document checklist because requirements vary by account state. Follow the on-screen prompt when it appears, and contact support if any field is unclear before submitting.
Open your transaction history inside the cittagames account and locate the withdrawal row. The status label updates as the transfer progresses. Keep your bank's outgoing payment confirmation as supporting evidence. If the status remains unchanged beyond the timeframe described on the withdrawal page, raise it with support.