cittagames Privacy Policy — How We Handle Your Information
cittagames is straightforward about what data we collect from your account, how we use it, and what choices you have. This policy applies to every interaction you have with us — from account creation to wallet transactions using bKash, Upay, or Bank Transfer — and your access to this service depends on your local law and eligible regions.
Account data handled with care
bKash, Upay, Bank Transfer context
Your rights, clearly stated
Session and cookie controls
POLICY SCOPE EXPLAINED
What This Policy Covers and Why It Exists
When you open an account with cittagames, we collect the information you provide directly — your name, contact details, and the payment method you choose for deposits and withdrawals. Where you use bKash, Upay, or Bank Transfer, we record transaction references as part of your account history, not full payment credentials. We also collect device and session data automatically: browser type, IP address, pages visited and session duration. This helps us keep your account secure and show you the right content for your region. We do not sell your personal data to third parties. Data we collect is used strictly for account management, transaction processing, fraud checks, and where you have opted in, service communications. Retention periods vary by data type — transaction records are kept for as long as required by applicable financial record-keeping standards, while session logs are held for a shorter period. Your access to this platform and our obligations under this policy depend on your local law and the eligible regions we serve. If you are in Bangladesh and your eligibility is confirmed, this policy governs every data interaction across our site.
bKash transaction references stored as account history
Upay and Bank Transfer records kept per financial standards
Session data used for security, not profiling
No data sold to third parties
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies Across Your Account
Not every service you encounter through cittagames operates under this exact policy. Some areas fall clearly within it; others are governed separately. Understanding the boundary helps you know where to direct a question and which terms apply to a given interaction.
Account Access
Login credentials, session tokens and account preferences you set are fully covered by this policy. We control how those records are stored, accessed by support staff and deleted on request.
Wallet Transactions
Deposits and withdrawals through bKash, Upay and Bank Transfer generate records held in your account wallet. Those references are within scope; however, the payment provider's own terms govern the transfer on their side.
Site Content and Games
The game lobby — including content from Habanero, Pragmatic Play, Microgaming and PG Soft — is delivered through our platform. Data about the games you open is collected by us, not attributed separately to each studio.
Third-Party Services
Links to external sites, payment gateways operated by wallet providers, and any third-party tools you reach through our pages are governed by those parties' own privacy terms, not this policy.
YOUR ACCOUNT RIGHTS
Practical Steps to Review or Update Your Data
You have real, actionable choices under this policy — not just reading rights. Once you are logged in, the account settings area shows the profile fields we hold on record. You can review your registered contact details and flag any that are incorrect directly from that screen. If you believe a transaction record contains an error — for example, a bKash deposit that shows an incorrect reference — you can raise that through the support routes listed on the contact page, and the team will check it against the payment log. For a broader data request — asking what we hold, or asking for a record to be removed where permitted by applicable law — send the request in writing through the published contact path. We will acknowledge it and respond within the window stated in our support terms. The right to request removal does not override our obligation to retain financial records for the period required by applicable standards. Your eligibility to exercise these rights depends on your local law and the region under which your account was opened.
Review Your Records
Log in and open the account settings page to see the profile data we hold. The fields shown there reflect what we have on file.
Correct Account Details
Update contact information directly in the settings screen, or contact support if a field is locked and needs verification before it can be changed.
Raise a Data Question
For questions about what data we hold or how it is used, write to us through the published contact route. We respond within the window stated in our support terms.
Request Data Removal
Where local law permits, you can request deletion of personal data we hold beyond required retention periods. Submit the request in writing through our published support path.
REACH OUR POLICY TEAM
Contact Routes for Privacy Questions
If you have a question about how your data is handled, need to raise a correction, or want to understand how a specific account action is recorded, these are the routes we publish for policy-related contact. Use the channel that suits your question type.
Account Support Chat
The live chat option inside your signed-in account area is the fastest route for questions about a specific transaction record or session log. Start there for bKash or Upay reference queries.
Written Data Request
For formal data review, correction or removal requests, use the written contact form published on our contact page. Include your registered account email so we can locate your records.
Help Centre Articles
The help centre covers common privacy questions: what data is collected at login, how wallet references are stored, and what the session log contains. Check there before submitting a formal request.
HOW WE HANDLE DATA
Data Handling, Cookies and Account Security
Understanding how we treat the data attached to your account is part of using cittagames with confidence. We apply access controls so that only authorised staff can view account records, and only for specific operational purposes — resolving a support query, verifying a Bank Transfer reference, or responding to a formal data request. Cookies on our site are used for session management and to remember your account state between visits; you can manage cookie preferences through your browser settings. We do not use cookies to track you across unrelated sites. Data retention follows the schedule set out in the full policy document, with financial records held longer than session logs. If we update this policy in a way that affects your rights or the data we collect, we will notify you through the account notification route before the change takes effect.
Access Controls
Account records are accessible only to authorised staff for defined operational tasks. No one reviews your data without a logged reason tied to a support or compliance function.
Cookie Management
We use cookies for session state and account continuity. Manage your cookie preferences in your browser settings at any time; disabling non-essential cookies does not affect your ability to log in.
Retention Schedule
Transaction records — including bKash, Upay and Bank Transfer references — are kept for the period required by applicable financial standards. Session and browsing logs are held for a shorter window.
Policy Change Notice
If we make a material change to this policy, we will send a notification to your registered account before the update takes effect. You can review the revised terms before continuing to use the service.
POLICY QUESTIONS ANSWERED
Privacy Policy — Frequently Asked Questions
These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what we store, and what steps are available to them under this policy.
What personal data does cittagames collect when I open an account?
We collect the details you enter during registration — name, email address and contact number — along with device and session data generated automatically when you log in. Payment method references, such as a bKash transaction ID, are recorded as part of your account wallet history.
Is my bKash or Upay wallet number stored by cittagames?
We store the transaction reference associated with a bKash or Upay deposit, not the full wallet number or credentials. The wallet provider handles the payment on their side under their own security terms. Our record is limited to what appears in your account transaction log.
How long does cittagames keep my account data?
Retention depends on the data type. Financial transaction records are held for the period required under applicable standards. Session logs and browsing data are kept for a shorter window. Profile data is held while your account is active and for a limited period after closure, as set out in the full policy.
Can I ask cittagames to delete my personal data?
Where your local law permits and your account is eligible, you can submit a written removal request through the contact form on our contact page. We will acknowledge the request and process it within the window stated in our support terms, subject to any retention obligations we are required to meet.
Who can I contact if I think my data has been handled incorrectly?
Start with the live chat inside your signed-in account for transaction-specific questions. For a formal data concern, use the written contact form published on our contact page and include your registered email. We treat data complaints as a priority support category.
Does this privacy policy apply if I access cittagames from Bangladesh?
This policy applies to your use of the platform where your access is permitted under your local law and within the eligible regions we serve. If you are in Bangladesh and your eligibility is confirmed, every data interaction described in this policy governs your account.
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