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These terms set out how cittagames operates your account, handles transactions through bKash, Upay, and Bank Transfer, and defines the rules that apply each time you access the platform. Access to our services depends on your local law and eligible regions — read these terms before you start a session.
By opening an account on cittagames, you confirm that you have read and accepted these terms in full. They apply to every session, every transaction, and every interaction with our platform — including deposits made via bKash, Upay, or Bank Transfer, and any game activity across our lobby. These terms are governed by the laws of the jurisdiction in which you access the service. We do not represent that the platform is available or lawful in every region; it is your responsibility to confirm that your use complies with local law where you are located. We may update these terms from time to time. When we do, the revised version will be published on this page with a note of the change date. Continued use of your account after an update constitutes acceptance of the revised terms. If you disagree with any part of these terms, the correct step is to stop using the platform and contact our support team to close your account. Material changes that affect your rights will be communicated through your registered account contact before they take effect. These terms do not limit any rights you hold under applicable consumer protection law in your eligible region.
Deposits and withdrawals via bKash are subject to these terms and to bKash's own service conditions.
Upay transactions processed through your account wallet fall within the scope of this policy.
Bank Transfer activity is recorded in your account history and governed by the transaction rules in these terms.
Understanding the boundaries of this policy helps you know where to look when a question arises. These terms govern your cittagames account directly — not the third-party services you connect to it.
Login credentials, session controls, account suspension, and closure procedures are all governed by these terms. Any action taken through your signed-in account is your responsibility under this policy.
Deposits and withdrawals processed through bKash, Upay, or Bank Transfer fall within scope. Transaction records visible in your account wallet are the authoritative reference for any dispute.
Game content supplied by Habanero, Pragmatic Play, Microgaming, and PG Soft is available through our lobby. These terms cover your access to that content; individual game rules are set by each provider.
Payment processors, mobile wallet providers, and external platforms operate under their own terms. We are not responsible for the policies or conduct of those third parties once a transaction leaves our platform.
These terms are not one-sided. You hold specific rights over your account data, transaction history, and how we handle your information. If something in your account record looks incorrect — a transaction amount, a wallet balance, or a personal detail — you can raise it directly through our support channel and we will review it against our records. You may request a copy of the transaction history associated with your account at any time by contacting support. For account details such as your registered contact information, the correction path is through the account settings page visible after you log in. If you believe a term in this policy has been applied incorrectly to your account, you have the right to raise a formal question in writing. We will respond through your registered contact. Closing your account is also your right — submit the request through support and we will process it in line with the steps shown in your account area.
Your full transaction history is available in the account wallet section after login. Check deposits, withdrawals, and session activity there before raising a query.
Update your registered contact information through the account settings page. For changes that require verification, follow the steps shown in that section.
If a term has been applied in a way you do not understand, contact support in writing. We will review the specific case against the published terms and respond to your registered contact.
Submit a closure request through the support channel. Any remaining wallet balance will be handled according to the withdrawal process shown in your account area.
If you have a question about how these terms apply to your account, use the contact routes published on the site. We do not operate undisclosed channels.
Open the chat widget from any page while signed in to raise a terms or account question directly with our support team.
Send a written query to the support email address listed in your account area. Written queries create a record you can refer back to.
The help section inside your signed-in account covers common policy questions and links to the correct contact route for your issue.
We hold account and transaction data only for as long as it is needed to operate your account and meet our obligations under applicable law. Cookie use on the platform is limited to session management and basic analytics; you can review and adjust cookie preferences through the settings link in the site footer.
Account data — including your registered contact details and transaction records — is held securely and used only to operate your account and respond to your queries. We do not sell account data to third parties.
We use session cookies to keep you signed in and analytics cookies to understand how the platform is used. Cookie preferences can be reviewed in the footer settings link at any time.
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately using the live chat or email route shown on the site.
To request a correction to your stored data or to ask how long specific records are retained, contact support in writing through the email route in your account area.
These are the questions we hear most often about how our terms work in practice.
Yes. Any deposit or withdrawal processed through bKash, Upay, or Bank Transfer via your cittagames account is covered by these terms. The transaction record in your account wallet is the reference point for any query about a specific payment.
Access to the platform depends on your local law and the eligible regions we serve. It is your responsibility to confirm that using the platform is lawful where you are located before opening or continuing to use an account.
When we update these terms, the revised version is published on this page with a change date noted. For material changes that affect your rights, we will also send a notice to your registered account contact before the update takes effect.
Log in and go to the account settings page to update your registered contact information. For changes that require identity verification, follow the steps shown in that section. If you cannot complete the update yourself, contact support through live chat or email.
Any remaining balance in your account wallet will be handled through the standard withdrawal process at the time of closure. The specific steps are shown in your account area. Submit your closure request through the support channel to start the process.
Raise the question in writing through the email support route listed in your account area. Describe the specific term and the action you believe was applied incorrectly. We will review it against the published terms and respond to your registered contact.