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cittagames operates under a defined set of terms that govern how your account, transactions, and session activity are handled. Access to our platform depends on your local law and eligible region — review the details below before proceeding.
Our terms apply to every interaction with cittagames — from the moment you open an account through every session, deposit, and withdrawal. Access and eligibility are subject to your local law and the regions where our service operates. If you are in a jurisdiction where online wagering is restricted, these terms do not create any right of access on your behalf. We do not override local regulation, and we do not determine eligibility on your behalf — that responsibility rests with you. Transactions processed through bKash, Upay, and Bank Transfer fall inside the scope of these terms. Each payment rail carries its own processing conditions, and you should read the confirmation details shown at the time of each transaction. Any dispute about a completed transaction must be raised through the account support route described in the contact section of this page. Changes to these terms are posted on this page. Continued use of your account after a change is posted constitutes acceptance of the revised terms. If you disagree with a revision, your option is to close your account and stop using the service. We aim to give reasonable notice of material changes, though we do not specify a fixed advance period.
bKash payment context
Upay transfer context
Bank Transfer context
Wallet activity scope
Understanding the boundary of these terms helps you know what falls inside our responsibility and what sits outside it. Four distinct areas define the scope clearly.
These terms govern login credentials, session authentication, and account-level controls. Account access rules apply from registration through any closure or suspension. Access itself depends on eligible regions and local law — we do not extend access rights beyond what local regulation allows.
All deposits and withdrawals processed through your account wallet — including those made via bKash, Upay, or Bank Transfer — fall within the scope of these terms. Transaction records visible in your account history are the reference point for any query or dispute.
Game content supplied by Habanero, Pragmatic Play, Microgaming, and PG Soft is covered by separate provider agreements. Our terms govern your access to that content through our platform, not the content itself. Provider terms may impose additional conditions on specific titles.
Payment processors, identity verification services, and mobile wallet providers operate under their own terms. We are not responsible for service interruptions, delays, or decisions made by those third parties. Where a third-party service affects your account, raise the matter through our support route first.
These terms are not one-sided. Under our policy, you have clear, actionable options to review, correct, and query information tied to your account. Your transaction history is visible inside your signed-in account area at any time — check the wallet section to see deposits, withdrawals, and any pending items. If a record appears incorrect, the correction route starts by raising the discrepancy through account support with a description of what you see versus what you expected. We aim to handle account queries with specific reference to the records on file, not general responses. For questions that go beyond a single transaction — such as how your account data is stored or how long records are retained — the privacy contact route described in the trust section below is the appropriate path.
Open your account wallet to see a full history of deposits and withdrawals. Each entry includes the method used — bKash, Upay, or Bank Transfer — along with the amount and status at the time of processing.
Account details such as your registered mobile number or email address can be updated through the account settings section. Changes to identity documents may require you to submit updated verification through the process shown in your account.
For any question about a specific transaction or account status, use the support contact route. Describe the item in question, the date it occurred, and the outcome you expected. Our team works from the account records on file.
If any part of these terms is unclear in relation to your specific situation, write to the policy contact address listed in the trust section. We respond to specific questions — not general requests for legal advice.
These are the contact routes for policy-related queries. Use the route that matches your question — account issues go to account support, data or privacy questions go to the policy contact, and urgent matters can be flagged through live chat where available.
For queries about a specific transaction, account status, or access issue, reach our account support team through the help section in your signed-in account. Reference the transaction ID or date to help us locate the relevant record.
For questions about how your data is handled, how long records are kept, or how to request changes to stored information, contact us through the policy email address listed in the footer of this page.
Live chat is available through the support tab on the site for members who are signed in. Use this route for time-sensitive account matters. Policy and data requests that need a written record are better handled through the policy email route.
We handle account data with specific rules around what is collected, how long it is kept, and who can request changes to it.
Account records — including transaction history and identity documents — are retained for the period required by the applicable regulatory framework. When that period ends, records are deleted or anonymised. You can ask about the retention period that applies to your account through the policy contact route.
We use session cookies to keep you signed in and functional cookies to remember your account preferences. Analytics cookies help us understand how sections of the site are used. You can manage cookie settings through your browser; blocking functional cookies may affect how your account behaves during a session.
Your account is protected by the credentials you set at registration. We do not store or transmit plaintext passwords. If you believe your account has been accessed without your knowledge, use the account support route immediately and follow the steps shown to secure your login.
To request a correction or deletion of stored personal data, contact us through the policy email address in the footer. We will confirm what data is held, what can be corrected, and what must be retained under applicable rules — then carry out the permitted action and confirm it in writing.
Answers to the questions we hear most often about our legal terms, account data, and member rights.
Access to our platform and the application of these terms depends on your local law and eligible region. If online wagering is restricted under the law that applies to you, these terms do not create a right of access. Check the rules that apply in your location before opening or continuing to use an account.
Your complete transaction history is in the wallet section of your signed-in account. Each entry shows the payment method — bKash, Upay, or Bank Transfer — the amount, and the status. If an entry appears to be missing or incorrect, raise it through account support with the date and expected outcome.
For details like your registered mobile number or email, go to account settings after signing in and follow the update fields shown there. For identity documents, the process is shown in your account verification section. If you cannot complete a correction yourself, account support can walk you through the steps.
Retention periods follow the requirements of the applicable regulatory framework. We keep account records and transaction history for as long as required, then delete or anonymise them. Write to the policy email address in the footer to ask about the specific retention period that applies to your account.
Updated terms are posted on this page. Using your account after a change is posted means you accept the revised terms. If you disagree with a change, your option is to stop using the service and close your account. We aim to give reasonable notice before material changes take effect.
Data and privacy requests — corrections, deletions, or questions about what is stored — go to the policy email address listed in the footer of this page. We will confirm what data is held, what action is permitted under applicable rules, carry it out, and send you a written confirmation of what was done.